Privacy policy


This Policy is our approach to online information collection, storage and use in connection with this site, as well as the specific choices you can make about your own information. By using the site you will be deemed to have agreed to this Policy, so if you do not agree please do not use the site.

We may post changes to this Policy from time to time, so do review it regularly. This Policy was last reviewed on 2nd January 2015. If you have any questions about this Policy or the information that we hold please contact us: or write to us at

Sue Lloyd, Teaching Children to Read and Write, Cunninghams, 61 Alexandra Road, Lowestoft, Suffolk

NR32 1PL

 Information collection

We do not collect personally identifiable information about you, e.g. your name, address, telephone number, e-mail, etc., unless you choose to complete and submit a registration application to us or if you contact us directly.

We do automatically collect certain non-personally identifiable information when you visit our site – such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service.

 How we use information we collect

We use non-personally identifiable information to review site usage, e.g. information on which pages are more popular than others, which allows us to improve the design and content of our site. We may also share this information with our current or potential commercial partners e.g. investors, sponsors and advertisers for the site etc.

We use the personally identifiable information you provide to us in your registration application to administer your registration and to provide you with the personalized features and the particular site Service(s) for which that registration was necessary.

We use the personally identifiable information you provide to us when you contact us directly to respond to your specific inquiry or to administer the relevant site activity to which it relates e.g. to enter you into a site competition or to supply information or goods you have requested.

When you provide your registration application, and in some cases when you supply personally identifiable information directly to us from certain parts of the site, we may provide you with the opportunity to opt-in to certain uses e.g. to provide you with information about the site or other services that you may find of interest. We will only share your personally identifiable information with anyone else for marketing purposes if you have specifically consented to that. Remember that you can opt-out of these again at any time – see Your rights below.

If you reside in the EEA, personal information you provide to us will not be transferred to other countries, including the United States, the data protection laws of which may differ from those of the European Union, unless you expressly agree to such transfer.

Please be aware that it is possible, though unlikely, that we might be forced to disclose personally identifiable information in response to legal process or when we believe in good faith that the law requires it, e.g., in response to a court order or a law enforcement agency’s request.


A cookie is a text-only string of information that a website transfers to the cookie file of the browser on a user’s computer hard disk so that the website can remember who the user is. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

When you visit our site we send you a cookie. Cookies may be used in the following ways:

To enable the personalization features on our site, which give you the ability to recall recently viewed pages and see information which you have provided online.

To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our site. We cannot identify you personally in this way.

Two types of cookies may be used on this site, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer, though how long will depend on the lifetime of the specific cookie.

You have the ability to accept or decline cookies by modifying the settings in your browser. You may not, however, be able to use all the features of our site if cookies are disabled.

 Your rights

You have the option at any time to request that we:
provide a copy of the personal information we hold relating to you (and we may make a small charge for this)
update or remove any such personal information

stop contacting you where we do this in accordance with your previous consent.

To contact us please email or write to us at Sue Lloyd, Teaching Children to Read and Write

Cunninghams, 61 Alexandra Road, Lowestoft, Suffolk, NR32 1PL



We do not sell data to third parties.

Our websites are hosted in the UK.

We may also use outsourced services in countries outside the European Union from time to time in order to provide our service to you.  Accordingly data obtained within the UK or any other country may be processed outside the European Union.

TCRW has contracts in place with its data processors to ensure your data is kept safe.

If your data is breached, we will let you know and we will take responsive action according to our Data Protection Policy.



 You have the right to access your personal information

We only hold the email address you supplied at the time of registering interest and keeping in touch with TCRW.  At any time you may request a copy of this personally identifiable information that we hold about you – please email or write to us at Sue Lloyd, Teaching Children to Read and Write Cunninghams, 61 Alexandra Road, Lowestoft, Suffolk, NR32 1PL

After receiving the request, we will provide you with a copy of the information we hold, free of charge. This will occur without delay, and within one month of receipt.

 Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at

Please be aware this will stop the service we can provide to you.

 Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before taking any action. This is important to safeguard your information.

 Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children.

Data from users of and visitors to this area regardless of age can be collected, if a visitor chooses to opt in by giving their email address only.  We acknowledge that some of those users and visitors could be children which is why we minimize the data collected.

Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

 How you can complain

If you are not happy with our privacy notice or if have any complaint then you should tell us by email. Our address is

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office.

This can be done at

 Retention period for personal data

We retain personal data for no longer than is necessary.

Contract:  Data is held to provide you with the services you have requested, for the duration of the contract/service provided.  After the service has expired, the user’s data will be stored for no longer than 1 month.

Consent:  Data will be held until the user opts out, unsubscribes or otherwise requests for data to be removed and deleted.

Compliance with the law

Our privacy notice has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy notice

This privacy notice was reviewed on 1st May 2018.  We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy notice, please contact us at